Refund Policy

Effective Date: 01/01/2020
Last Updated: 02/01/2025

Kelly Group Enterprises Corp (“we,” “our,” “the Company”) is committed to providing transparent, fair, and professional logistics and freight forwarding services. This Refund Policy outlines the circumstances under which refunds may be issued to our clients.

1. General Policy

Due to the complex nature of freight forwarding, customs processing, and third-party service coordination, all services rendered are considered final and non-refundable once initiated or completed. However, partial or full refunds may be granted in specific situations, as outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:
a) Duplicate Payments

If a customer makes a duplicate payment in error, a full refund of the duplicate amount will be issued upon verification.
b) Service Not Rendered

If the service was not rendered due to a cancellation initiated by the client before any cost was incurred, a full or partial refund may be issued. Refund eligibility depends on the timing of the cancellation and whether any preparatory steps (e.g., documentation, bookings, inspections) were taken.
c) Error by the Company

If Kelly Group Enterprises Corp fails to perform a paid service due to an internal error or operational failure, and the issue is not resolved within a reasonable time, a partial or full refund may be considered.

3. Non-Refundable Services

The following are generally non-refundable:
  • Governmental fees (e.g., customs duties, taxes, filing fees)
  • Cargo inspection or storage fees paid to third parties
  • Transportation costs once cargo has been picked up or dispatched
  • Warehousing or handling charges for services already rendered
  • Documentation or processing fees once initiated

4. Requesting a Refund

To request a refund, please submit a written request within 7 calendar days of the service date. Include:
  • Company name and contact information
  • Invoice or service reference number
  • Detailed reason for the refund request
  • Any supporting documentation (e.g., payment proof, cancellation notice)
Submit requests to:
  • 📧 Email: contacto@kellygroup.us]
  • 📞 Phone: 305-436-1800
  • 📍 Address: 7812 NW 46th ST, Miami, FL 33166

5. Review & Processing

  • Refund requests will be reviewed within 5–10 business days.
  • Approved refunds will be processed back to the original method of payment within 7–14 business days.
  • A service fee may be deducted for administrative processing depending on the nature of the refund.

6. Disputes

If you are unsatisfied with the outcome of your refund request, you may escalate the issue in writing to our Customer Service Manager. We are committed to resolving disputes in a fair and timely manner.

7. Policy Updates

This policy may be updated periodically. Clients will be notified of material changes via email or on our website.
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